Refund policy

We want you to be happy with every book you order from The Next Passage.  If something isn’t quite right, please contact us and we’ll be happy to help.

Returns

Eligible items may be returned within 30 days of purchase. Books must be unused, unread, and in their original, resaleable condition to be eligible for a return.

Before returning an item, please contact us with your order number so we can provide return instructions. Please do not send items back without contacting us first.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.  Original shipping charges are nonrefundable.

Damaged, Defective, or Incorrect Items

If your book arrives damaged or defective, or you receive an incorrect item, please contact us as soon as possible with your order number and photos of the item and packaging.

Once the issue has been reviewed, we’ll work with you to arrange an appropriate replacement or refund at no additional cost.

Refunds

Once an eligible return has been received and approved, your refund will be issued to your original payment method. Please allow additional processing time for your bank or credit card provider to post the refund.

Non-Returnable Items

Gift cards and items marked as final sale cannot be returned or refunded.

Certain books or products may be subject to additional return restrictions based on publisher or distributor policies. Any applicable restrictions will be noted on the product listing.

Questions?

Have a question about a return or an order? Please contact The Next Passage before sending anything back. We’re happy to help you figure out the next step.